While everything is going out of hands for businesses in Coronavirus pandemic, a clear understanding
of the situation can help organizations create the right plan in the face of the unexpected.
No doubt, Indian retailers are facing major crises as most of the stores are completely shut down. The
COVID-19 outbreak leads to a nation-wide lockdown, and the onground situation continues to evolve
daily. It has severely impacted the flow of businesses across sectors. The big question that all retailers
have now is, what should they be doing now, and what are the instant ways they should follow in the
post-lockdown to return to the normal routine?
Every problem has a solution. Retailers need to think a bit more! Know your business better. Only
onground stores are closed, the online world is open for all. Those running grocery stores have to work
for supplies and customers’ demands as well. Therefore, store owners can run their business from home
with the help of grocery delivery applications. What is this application all about? Believe it or not, the
digital era has simplified all businesses, whether small or big.
Once you create an eCommerce application for your business, shutting down of companies will never
be a fear. Thus, retail stores and delivery businesses can manage demand and supply during COVID-
19 crises through a simple app. Basically, you can monitor this app on mobile as well. You need to
ensure the following five significant features for your business app, and that’s it! Read here-
1. Unsustainable Demand for Fruits, Grocery, and Medical Deliveries
Customers have no fault here. As they lack facilities around them, switching to online delivery is all
they left with. To fulfill their demands, your app should have accurate logistics where you can full
delivery chain of all your orders, track orders easily, and find the shortest path to deliver all the orders,
efficiently, to save time and cost.
The demand for fruits and vegetables, medicines, and groceries is high every time. If you are the owner
of food essentials, say fruits and vegetables, you can also make the delivery online. The best fruit and
vegetable business apps have made it possible to deliver customer orders on their places hassle-free.
2. Supply Management in One Go
With more people using online services, there is more pressure on delivery services that are regularly
working on getting customers their items. On the other hand, retailers need to integrate more than one
carrier to ensure business continuity. What happens if that delivery service does not meet the order
request? Here is what multiple supply integrations come to work, helping retailers to navigate cross-
border concerns, safeguard their delivery services, and access remote inventory.
Make sure your business eCommerce application should possess admin back-end support to easily
manage multiple stores, orders, logistics, customer’s product requests, and more.
3. Amendments to Delivery Options
During the COVID-19 pandemic, it is essential to maintain social distancing and not touch objects
without sanitizing. The delivery teams have to be vigilant about such guidelines. The reduction of
click-and-collect services has led to greater emphasis being applied to delivery options that diminish
social interactions. Keeping this in mind, retailers should be flexible and provide easy delivery access to
customers to get their orders easily.
If your app provides easy sign-in and off from the customer using the application and separate
application for your logistics/delivery team, things get much better. While you plan for your online
store, the On-Demand E-commerce App Development Company is ready to meet all your
4. Communication and Transparency
Customers crave direction and certainty during uncertain times. Instead of making consumers wait for
long in a queue and dissatisfied, your online store app should act as a medium for you to communicate
with your customers and provide transparency. Therefore, you should be able to manage the
customer’s product requests through your mobile app. Moreover, displaying offers on home screens is a
way to communicate with your customers.
5. Supply Chain Leaders
The retail players focus on conquering the COVID-19 disruption by shifting their stores online, that is,
integrating disruptive digital capabilities required to restart their operations and meet consumer
demands for swift fulfillment. Without any delay, an eCommerce development company can support
you build your app in less than a week.
Currently, we can only analyze and speculate what the longer-term impact of Coronavirus on delivery
and retail will be. Have customer shopping habits changed forever? Only upcoming years will tell.
Thus, it is good to opt for a mobile app for your business to meet your goals flawlessly.